LomaBay Cleaners

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1. Information We Collect

We collect contact details, booking preferences, and communication history. Payment is handled by secure third parties; we do not store card data.

Categories of data

  • Identity and contact data: name, address, email, phone.
  • Service data: property size, access instructions, preferred time windows.
  • Communications: emails, chat messages, call summaries.
  • Technical data: device/browser info, IP, and approximate location derived from IP.
  • Cookies and similar technologies used for essential functionality and analytics (see “How We Use Information”).

We collect data directly from you, from automated means (cookies), and from service partners needed to operate the platform.

2. How We Use Information

To provide services, schedule visits, send confirmations, and improve our platform. We use aggregated analytics to enhance performance.

Operational purposes

  • Registering accounts and managing bookings.
  • Dispatching cleaners and coordinating logistics.
  • Customer support and service notifications.

Optimization and compliance

  • Analytics to improve features and reliability.
  • Fraud prevention, security monitoring, and audits.
  • Legal compliance under PIPEDA and applicable provincial laws.

Cookies and analytics

Essential cookies keep the site functioning (e.g., session, preferences). Optional analytics cookies measure performance. Where required, we obtain consent through our cookie banner. You can adjust preferences via your browser settings at any time.

Retention

We retain personal data only for as long as necessary to fulfill the purposes above, resolve disputes, and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

3. Sharing

We share necessary details with assigned cleaners and logistics partners. We do not sell personal information.

Who we share with

  • Cleaners and vetted service providers to fulfill bookings.
  • IT, hosting, and customer support vendors under data protection agreements.
  • Payment processors for transactions (we do not store card numbers).
  • Authorities when required by law, to protect rights, safety, or prevent fraud.

Transfers outside your province or outside Canada may occur where vendors are located. We apply appropriate safeguards and contractual protections consistent with PIPEDA.

4. Security

We implement administrative, technical, and physical safeguards. No method is 100% secure, but we continuously improve our defenses.

Technical safeguards

  • Encryption in transit (HTTPS) and hardened configurations.
  • Access controls, MFA for staff, and least-privilege principles.
  • Monitoring, logging, and regular vulnerability assessments.

Organizational measures

  • Employee training on privacy and security.
  • Vendor due diligence and contractual safeguards.
  • Incident response procedures and periodic reviews.

5. Your Rights

You can access, correct, or delete personal data, subject to legal exceptions. Contact us to exercise your rights under Canadian law.

Choices and controls

  • Access: obtain a copy of your personal information we hold.
  • Correction: update inaccurate or incomplete information.
  • Deletion: request deletion where applicable.
  • Consent: withdraw consent for non-essential processing at any time.
  • Portability: request structured, commonly used format where feasible.

We will verify your identity before fulfilling requests and respond within applicable timeframes under PIPEDA.

6. Contact

Email: [email protected] — Phone: +1 (604) 555-0179

Privacy Officer, LomaBay Cleaners

If we change this policy, we will update the “Last updated” date and, where appropriate, notify you via our website or email.